Thalirila – Fresh to Feast
At Thalirila, we value your privacy and are fully committed to safeguarding your personal information. We handle all data responsibly, securely and in compliance with applicable data protection laws.
This Privacy Policy explains how your information is collected, used, stored and protected whenever you use our website or place an order with us.
1. Data Controller
Thalirila – Fresh to Feast is the Data Controller responsible for the collection, use and protection of your personal information in accordance with applicable data protection laws.
If you have any questions regarding this Privacy Policy or the way your personal information is processed, please contact us using the details provided at the end of this Privacy Policy.
Data Controller:
Thalirila – Fresh to Feast
Email: thalirila.london@gmail.com
Website: www.thalirila.com
2. Information We Collect
We may collect the following information:
- Full name
- Billing and delivery address
- Contact number
- Email address
- Payment and transaction details
- Purchase and order history
- Device and browser information
- IP address
- Website interaction and browsing activity
We only collect information necessary to process your orders, improve our services and provide the best possible shopping experience.
3. How We Use Your Information
- Process and deliver your orders
- Manage payments and transactions
- Provide customer support
- Send order confirmations and updates
- Improve website performance
- Prevent fraud and unauthorised activity
- Maintain customer accounts and order history
- Send promotions and offers (only with your consent)
- Comply with legal and regulatory obligations
We never sell, rent or trade your personal information to third parties.
4. Payment Protection
All payments are processed through secure and trusted payment gateways.
Thalirila does not store complete payment card information on its servers.
Industry-standard security measures are implemented to protect your information against unauthorised access or misuse.
5. Legal Basis for Processing
Under Article 6 of the UK GDPR and EU GDPR, we process your personal data based on one or more of the following legal grounds:
- Your Consent
- Performance of a Contract
- Compliance with Legal Obligations
- Legitimate Business Interests
- Protection of Vital Interests (where applicable)
6. Cookies & Tracking
Cookies help us to:
- Remember user preferences
- Improve website performance
- Analyse website traffic
- Personalise content and offers
- Enhance your shopping experience
You can manage your cookie preferences at any time using our Cookie Settings or by adjusting your browser settings.
For more information about how cookies are used, please read our Cookie Policy.
7. Marketing Communications
If you have opted in, we may send you updates, newsletters, promotional offers, or service information.
You may withdraw your consent at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly via email
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymised.
9. Sharing Your Information
We do not sell your personal information.
We may share information with:
- Hosting providers
- Cloud service providers
- Analytics providers
- Email service providers
- Professional advisers
- Regulatory authorities where legally required
All third parties are required to maintain appropriate security measures and process your information only for authorised purposes recognised under UK GDPR and EU GDPR.
10. Your Rights
Subject to applicable law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
We will respond to legitimate requests within the statutory timeframe.
11. International Data Transfers
Some of our trusted service providers may process personal information outside the United Kingdom or the European Economic Area.
Where this occurs, appropriate safeguards are implemented to ensure your personal information remains protected in accordance with applicable data protection laws.
12. Policy Updates
This Privacy Policy may be updated periodically. Any revisions will be published on this page and become effective immediately upon publication.
13. Children's Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children. If such information is identified, we will promptly delete it.
14. Security
We implement appropriate technical and organisational measures designed to protect your personal information against:
- Unauthorised access
- Loss
- Alteration
- Misuse
- Disclosure
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to review their privacy policies before providing personal information.
16. Changes to this Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be published on this page with a revised Effective Date.
17. Supervisory Authority
If you believe your personal information has been handled unlawfully, you have the right to lodge a complaint with the relevant supervisory authority.
For users in the United Kingdom, the supervisory authority is the Information Commissioner's Office (ICO).
For users within the European Union, complaints may be submitted to the relevant Data Protection Authority in your country of residence.
18. Contact Information
Thalirila – Fresh to Feast
United Kingdom
Email: thalirila.london@gmail.com
Website: www.thalirila.com
You may also contact us through the Contact Us page available on our website.
Our Commitment
Thank you for trusting Thalirila. We are committed to protecting your privacy and maintaining the highest standards of security and transparency. Your confidence in us is as important as the quality of the products we deliver.